Please refer to in-app maps page to locate merchants near you.

Please search for Payluy in Apple App Store for iOS and Google Play Store for Android.

At the current moment, the following services are available on
Payluy eWallet:

1. Money Transfer
2. QR Payments
3. Mobile Phone Top-up
4. Bill Payments
5. Game Top-ups

We are working on many new services, and soon you will be able to access the new services in Payluy eWallet.

1. Go to “Owner” Mode and Scroll to the left on quick actions panel.​
2. Tap Cash Out
3. Tap Select recipient
4. Tap  ‘+’ on the top right  and type ‘fin_support’ and tap Search.
5. Select ‘fin_support’ from the search results.
6. Enter the amount in Riel/Dollars then fill your Bank information ( Bank Name, Account Number, Name ) and tap Send
7. Check details and tap Confirm
8. Enter your PIN

1. Tap Send
2. Tap Cash Out
3. Enter the amount to cash-out in Riel/Dollar and let the agent scan the QR Code
4. Handover the equivalent cash to the agent and wait for a while
5. When transaction is done, you will receive a Notification.

1. Tap Cash in
2. Tap Select Recipient
3. Select Username or search Username to add to contact
4. Fill in the amount in Riel/Dollar and tap SEND
5. Confirm the details and tap CONFIRM
6. Enter your Pin

1. Tap Receive
2. Enter the amount to receive in Riel/Dollar and let the customer scan the QR Code.

A. Owner to Cashier

1. Tap on the Hamburger icon on the top left corner of the homescreen.
2. Tap Change Mode
3. Tap Cashier – Cash in
4. Set Cashier Pin
5. Re-enter same Pin to Confirm Cashier Pin
6. Enter Cashier Name and tap Save

B. Cashier to Owner

1. Tap on the Hamburger icon on the top left corner of the homescreen.
2. Tap Change Mode
3. Tap Owner
4. Enter your PIN Code.
5. Now you’re at Owner Mode!

You can either visit our head office, or head to the nearest Payluy agent or partners.

For more details, please contact to our customer services at 023 987 833.

Yes, there is a service fee chargeable to you. However, it is very minimal. For more information, please contact to our sales team at 023 987 833.

By being our agents, you can perform various functions to increase revenue and income;

1. Cash-in/ cash-out for Payluy users
2. Money Transfer / Remittances
3. Mobile Top-up
4. Bill Payments
5. Mobile Games Top-up

There are many other services coming soon to Payluy. Once we have added the new services, you will benefit from it as well.

For more details, please contact to our customer services at 023 987 833.

Yes, there is criteria’s to be a Payluy agent. However, we are flexible with our criteria’s as we are a growing, and we look forward to welcoming new agent to be a Payluy partner.

Please contact to our sales team at 023 987 833 for more details.

Please contact our sales team at 023 987 833.

You can either visit our head office, or head to the nearest Payluy agent or partners.

For more detail, please contact to our services center 023 987 833.

Yes, there is a service fee chargeable to you. However, it is very minimal. For more information, please contact to our sales team at 023 987 833.

By being our merchant, our growing Payluy userbase will be directed to your business via various marketing efforts. Payluy users can also use Payluy eWallet at your business location, and it will also reduce your cash handling risk.

For more details, please contact to our customer services at 023 987 833.

Yes, there is criteria’s to be a Payluy merchant. However, we are flexible with our criteria’s as we are a growing, and we look forward to welcoming new merchants to be a Payluy partner.

Please contact to our sales team at 023 987 833 for more details.

Due to our company policy, there is documentation required. Please kindly contact our sales team at 023 987 833 for more details, or you can visit us at our head office.

There are a few means of signing up:

There are a few means of signing up:

• In-App – Get in touch with us via the Dragonfly Wallet app
• Agents – feel free to contact our agents
• E-mail – kindly send us your copy of the Merchant/ Partner Assessment Form

Please contact our sales team at 023 987 833.

We support all carriers (SMART, CELLCARD, SEATEL, METFONE) on both iOS & Android.

We highly recommend using at least iOS 11 or android 8.
Always update to the latest app version for the best experience.

For Non-Khmer, you can have only 1 account.
For Khmer, you can have only 1 account.

If your mobile number has already been used to register before you cannot use the same mobile number again to register.

Payluy eWallet accepts the following registration methods. Just select one of the methods that works best for you.

1. Mobile Number
2. Email
3. Facebook
4. Google
5. Sign in with Apple ID (ios devices only)

1. Tap on hamburger icon on the top left corner.
2. Tap Settings
3. Tap Account Info
4. Your Account Info displays here

A. Password Maintenance

1. Tap on the hamburger icon on the top left corner
2. Tap Settings
3. Tap Password Maintenance
4. Enter and Confirm your Password​ and Tap Submit
5. Tap Copy and paste in notes or any other app of your choice for safe keeping.
6. Tap Ok

B. Secret Q&A Maintenance

1. Tap on top left corner
2. Tap Settings
3. Tap Secret Q&A Maintenance
4. Choose your​​ Old & New Secret Question and enter your answer then tap Submit
5. Tap Copy and paste in notes or any other app of your choice for safe keeping.
6. Tap Ok

C. Pin Maintenance

1. Tap on top left corner
2. Tap Settings
3. Tap PIN Maintenance
4. Enter your Old PIN
5. Enter new PIN
6. Enter your new PIN to confirm
7. Tap Ok

1. Tap My Account
2. Tap My Profile
3. Tap on ????️ to edit
4. Fill the information and tap Submit

1. Tap on top left corner
2. Tap Settings
3. Tap Hide/Unhide Balance
4. Enter your Pin Code
5. Your Balance is now hidden
6. To Unhide Balance, please do the same steps.

1. Tap on the hamburger icon on the top left corner
2. Tap Settings
3. Tap on Language
4. Choose your preferred Language

Yes, you are able to recover your account. You will need to re-install Payluy app, and then;

1. Select your preferred language
2. Select Recover Account
3. Select your verification method
4. You will receive a One-Time Password (OTP) on your preferred verification method. Enter your OTP
5. Select your recovery method and enter the necessary information
6. You have successfully recovered your account
7. Enjoy using your account again!

1. Tap Send
2. Tap Cash Out
3. Enter the amount to cash-out in Riel/Dollar and let the agent scan the QR Code
4. Handover the equivalent cash to the agent and wait for a while
5. When transaction is done, you will receive a Notification.

1. On your Payluy Wallet Homescreen, click “Receive”
2. Key in the amount you intend to receive in either KHR or USD
3. A QR code will be generated
4. Share this QR code with the other Dragonfly user via whichever platform of your choice (SMS, Telegram, email, Facebook Messenger, Instagram, etc)
5. The other Payluy user scans the QR code upon receiving it and click ‘Send’.
6. Your Payluy wallet will be instantly topped-up with the requested amount

No.

You can cash-in at any of our agents, partners or you can also come to our head office.

• On your Payluy Wallet, click “Receive”
• Key in your intended top up amount in either KHR or USD
• The system generates a QR code
• Let the Agent scan your QR code and your wallet will instantly topped-up!
• Handover the equivalent cash amounts to the agent

Please refer to in-app maps page to locate agents near you.

You can cash-in/cash-out at any of our agents, partners or you can also come to our head office.

1. Click on QR Pay from the quick actions panel
2. The mobile device camera is launched with defined scan area to scan the QR code.
3. Scan the QR code in the defined area and on successful scan, you will be navigated to payment page
4. Enter the amount to Pay
5. Click Send then confirm
6. Enter your PIN

1. Tap Send
2. Tap Non-Wallet
3. Enter sender and recipient phone numbers
4. Enter the amount you want to send
5. Tap Confirm
6. Enter your Pin

1. Slide to the right of the quick actions panel on the homescreen.
2. Tap Receive​ Payment
3. Enter the Reference number and the Recipient’s Mobile number and tap Search

The issued “Secret Code” will expire after 7 days. Money will be sent back to the Payluy user’s e-wallet. If sender is a non-Payluy user, he will be informed via SMS to re-collect funds from any of our Agents.

1. On your Payluy Wallet Homescreen, click “Send” then Tap Payluy Wallet.
2. Select the recipient from your contacts. If the user is not under your contacts, click on add user and key in the user’s payluy username, phone number, or email address
3. Alternatively, you can ask the other user to send you his or her wallet QR code. Scan it, and the user will be automatically added to your contact list
4. Once you have selected the user, enter the amounts you intend to transfer in either KHR or USD
5. Click send and the other user’s wallet will be instantly receive the amount.

1. Click on the coupon
2. Click ‘Send’ then click either ‘Select Contact’ to send to a saved contact or ‘Scan Qr Code’ to send by scanning qr code.
3. Select the qty. of coupon to send
4. Click Send

Each coupon have a expiry date after which you will not be able to redeem the coupon. The expiry date of coupon is shown below the coupon and also in the coupon Terms & Condition.

1. Go to Rewards tab under coupons page
2. Click on the coupon you want to claim
3. Click on claim button
4. The coupon will be added to ‘My Coupons’
5. To redeem follow the coupon Terms & Condition

1. Navigate to My Coupons page
2. Click on a coupon to redeem
3. Click on ‘Claim’
4. Click on Redeem (if more than 1 prize)
5. Click on confirm
6. Click Send

1. Enter userID & zoneID.
2. Select Package.
3. Click Next.
4. Wait for confirmation.
5. Click Pay Now.
6. You will receive the Diamonds in your MLBB account after a short while .

1. Go to this link- https://m.mobilelegends.com/en/codexchange
2.  Enter your game ID and redemption code.
3. Open MLBB in-game inbox app to receive verification code and enter on redemption page(above step).
4. Click “Redeem”
5. After code is successfully redeemed, switch to MLBB app’s inbox once again and claim your diamonds
6. The credit will be added to your account immediately once you click on the “Claim” button.

1. Go to this link- https://gold.razer.com/, and log in into your account/wallet 
2. Note:Change country to be “United State” 
3. Click on profile and then click Reload 
4. Click payment method “Razer Gold PIN” 
5. Enter redeem code and click “Next”
6. A pop-up showing Reload successful message will appear
7. You can also check in your Razer wallet to see if the voucher value has been added

1. Go to this link - https://www.oaglobalpay.com/
2. Enter your Player ID
3. Select Pudding Pay from Payment Method.
4. Choose the amount to match your card denomination, otherwise, the redemption will fail
5. Enter your GameCode card number and password
6. Click Activate

1. Log in to your Minecraft account and click “Redeem”
2. Click the “Redeem Java Edition” button
3. Key in the 25-digits codes and click “Redeem Code”
4. Download and install the Minecraft game to your PC

1. Go to this link – https://www.minecraft.net/en-us/redeem/minecoins
2. Key in your Minecraft Minecoins 25-digit code. Then, click “Submit” to proceed.
3. You will be redirected to your Microsoft account to confirm your code which will be added to your Microsoft account. Click “Next”.
4. Click “Confirm”

1. Go to this link-  https://us.shop.battle.net/en-us 
2. Click “My Account” to “Log In” your account
3. Enter your Blizzard Account registered Email or Phone and Password
4. Under “Blizzard Balance” , click “Add Pre-Paid Card”
5. Enter the redeem code and click “Redeem Code”

1. Visit https://www.midasbuy.com/ot/redeem/pubgm
2. Enter your Player ID and click “OK”
3. Enter the redeem code then click “OK”
4. A confirmation pop-up of the redeeming item will show up, click “OK” to confirm your redemption
5. Check your PUBG mobile to confirm

1. Login to your Xbox account with Microsoft email (Change location to the US)
2. Go to “Settings” and click “Redeem Code”
3. Enter your Xbox gift card code then click “Next” to proceed
4. Click “Confirm” to confirm the amount credited is correct
5. Your Xbox gift card credit will now be shown in your account

.

1. Go to this link – https://www.twitch.tv/redeem
2. Enter code and select “United States” in “Country of Residence” then click “Redeem”
3. A Pop-up will appear showing success message 
4. To check your balance, click on profile then click “Wallet”
5. You can now start purchasing/subscribing to services inside Twitch.

1. Go to this link: https://store.steampowered.com/account/redeemwalletcode
2. Sign in to your Steam account
3. Enter the redemption code in “Steam Wallet Code” then click “Continue.”
4. Fill in your mailing address and click “Continue”
5. To verify see “Your Steam Account” panel

1. Go to Accounts by clicking on profile
2. Click on “Redeem” 
3. Enter redemption code and US zip code(if asked)
4. Click “Enter Code”
5. New window will open showing “Your purchase is complete”
6. To verify, go to Account then click Account Overview

1. Go to this link- https://www.rospay.com/?l=en-US 
2. Enter your Player ID and click “Confirm”. (If the ID is correct then you will see the username and server listed)
3. To check your Player ID, please follow the instructions below:
   1. a)  Go to the game lobby and click the avatar profile in the top-left corner.
   2. b)  Go to the ‘My Page’ tab
   3. c)  The player ID is shown inside the box
4. Select “Pudding Pay” then select Amount. Please note, you can only choose the amount that matches your card denomination, otherwise the redemption will fail.
5. Click on “I have carefully read to the privacy and refund policy”, then click “Top Up”
6. Fill your card number and password (card number and pass was sent to you after purchase) then click “Activate” to redeem your diamond.
7. After clicking “Activate”, a pop-up message showing that you successfully top up your diamond on the games. Just click “OK” to finish the process
8. You can verify the by going to Rules of Survival game app.

1. Go to this link https://www.playstation.com/en-us/ 
2. Log in if you already have a US account. Else, create a new account and select the United States in Country/Region
3. Click on “Basic Account Information” to confirm your residential address in the US.
4. Click on “Redeem Codes” and enter the redemption code, then click “Next”
5. Click on “Add Funds” to add to your wallets
6. Click “Done” to confirm successful redemption to your wallet
7. Click on “Payment Management” and check on “Payment Settings” to confirm the account balance

1. Go to link- ec.nintendo.com/redeem/#/
2. Enter your 16-digit code
3. Click Next
4. Re-enter your Nintendo Account password when prompted, then select “Add Funds” to complete the process

1. Open Netflix from Android/iOS device
2. Go to “Menu” then tap “Account”
3. It will direct to account information and redeem gift card option
4. Enter your redeem code then click on “Redeem”
5. Click “Apply to my Account”
6. To check your gift card was credited in your account, Click on “Menu” and go to “Account” then you will see the Netflix credit amount

1. Open App Store on your ios device, go to Account
2. Tap “Redeem Gift Card or Code”
3. Enter your iTunes Code then click “Redeem”

How to Change your Apple ID Account Country?

1. Go to “Settings” on your ios device, and click on “your name/account” 
2. Click on “iTunes & App Store” and click your Apple ID
3. Click “View your Apple ID” and Tap “Country/Region”
4. Tap “Change Country/Region” and choose “United States”
5. Review the Terms and Conditions then proceed to “Agree”, Select Payment Method to “None” then click “Next” to proceed
6. Enter Billing Address (you can check on google a Zip Code, Street and City if you don’t have US address) 
7. Once everything is filled, then click “Next” to proceed and confirm.

1. Go to Google Play Store app, Tap “Account” then tap on “Redeem”
2. Enter redemption code then tap “Redeem”
3. Confirm Email Address / Google Play Account then Tap “OK” wait until you get a confirmation that you successfully redeemed

How to change your Google Play Account Country?

1. Go to play.google.com, tap “Settings”
2. Click “Country/Region” 
3. Click “Create New Profile”
4. Click “Continue” to process create new profile
5. Choose Country / Region to US then click “Continue”
6. Fill out with your Name and Address then click “Submit”
7. New profile will be created.
8. You can check your new country by clicking “viewing profile”

1. Go to website: shop.garena.sg/app
2. Click on “Free Fire” then click on “Player ID” 
3. Input your Player ID then click on “Login”.
4. Note: to check your game play ID, open Free Fire app, click on you profile.
5. After you logged in, click “Garena PPC”, and enter your “Garena Prepaid Card password” which was sent to you after purchase.
6. Click “Confirm” then you will get a confirmation message that you have successfully redeemed.

1. Click on account, following pop up will appear, click on “Gift cards”
2. Click “Redeem a Gift Card”.
3.  Input Redeem code then click “Apply to your balance”
4. You have successful top up/redeem your balance
5. To check your balance after redemption, go to account then click on gift card, you will see your balance.
6. To redeem the balance you can purchase the products or subscribe in store including Prime Video content as well.

How to subscribe to Prime Video?

1. To subscribe to Amazon video content, simple to go “Prime Videos” under account
2. Click on “Start  your 30-day Free Trial”
3. Scroll down to payment option, choose “Use your gift card balance when available” then click “Continue”
4. Follow the remaining instructions to subscribe to it.

1. Go to roblox website via link – https://www.roblox.com/ and log in to your Roblox account.
2. Once you are login, click on “Gift Cards”.
3. Input your voucher/PIN code received via notification or in transaction history, then click “Redeem”.
4. Complete the verification test (if asked).
5. Wait for the “Success” Confirmation.
6. Your account will be topped up.